General Terms and Conditions
Art. 1: Unless otherwise stipulated, all invoices are always payable upon receipt, net and without discount.
Art. 2: The customer can only consider himself the owner of the purchased goods after he has received them and paid the invoice in full.
Art. 3: Should this payment not have been made by the due date, late payment interest will be due, automatically and without prior notice, at the rate of 10% per year (also automatically and without prior notice) as from the due date until the month that the amount due has been paid. This is without prejudice to the agreed compensation for late payment of 10% with a minimum of € 75.00.
Art. 4: The deposit for the packaging and the value of the goods are charged simultaneously. Upon payment of the invoices, both amounts are inseparable. This deposit does not constitute a transfer of ownership. The purchaser must therefore be prepared to return these packagings to us in a clean and good condition, postage paid, within 60 days of the delivery date.
Art. 5: Our products are always delivered in our standard packaging. The weights taken into account for invoicing are those determined by us. A delay in delivery for any reason whatsoever will never give rise to any compensation.
Art. 6: Complaints must be made to us immediately and in writing, at the latest within eight days of receipt of the goods. After this period, no complaint will be accepted if it concerns a defect that is immediately visible or hidden. Our responsibility for damage as a direct consequence of the delivery of non-conforming or incorrect goods is limited to the purchase value of the consumed part of the disputed goods. All other claims, even for hidden defects, are expressly excluded.
Art. 7: Indications regarding the percentage or mixture/ratio of our products are always expressed in approximate average values. Advice on application techniques is given to the best of our ability and is based on our research and experience, without this binding our responsibility. Also, all information regarding the compatibility or application of our products is provided without obligation. The purchaser is expected to carry out its own research and tests.
Art. 8: Your personal data are processed by Innovis BV. The information processing takes place for customer management based on the contractual relationship. The contractual relationship is established by your order or purchase. Furthermore, your personal data is processed for direct marketing (to offer you new products or services) based on our legitimate business interest. If you do not want us to process your data for direct marketing purposes, all you have to do is let us know at [email protected]. Through that address you can also ask at any time what data we are processing about you and request that it be corrected or deleted. If you do not agree with the way in which we process your data, you can contact the Commission for the Protection of Privacy (rue du Peinture 35, 1000 Brussels). Our data processing policy can be found at www.dipp.eu.
Art. 9: In case of any disputes, only the courts of Antwerp are competent.